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Ticket Protection Program

Updated April 30, 2024


The Ticket Protection Program applies to tickets that were purchased directly on with the ticket protection option after April 30, 2024.  

A ticket purchaser that has elected to purchase the ticket protection option will be eligible to receive a refund of the ticket price paid by the purchaser for the ticket(s) should the ticket holder be unable to use the ticket(s) for any reason.  The refundable amount includes the ticket price, as well as any service or order fees set out in the confirmation of ticket purchase.

Refund requests must be submitted online at within sixty (60) days of the scheduled date and time of the event (as stated on the applicable tickets).  Any requests received after this deadline will not be eligible for a refund.

Eligibility for a ticket refund is also subject to the following conditions:

  • Only one order per customer per event purchased within any consecutive 28-day period can be submitted for refund;


  • The customer making the refund application must be the original purchaser of the tickets and will need to validate being the original purchaser (i.e., name, order number, e-mail address, etc.) when submitting the refund request;


  • Any refund application found to be fraudulent will result in the refund being denied;


  • Only tickets purchased directly from will be eligible for refund - tickets purchased via resale/ticket brokers or any other outlet are ineligible;


  • Any ticket that has been scanned for entry into the theatre will not be eligible for a refund; and


  • The ticket protection program does not apply to tickets for events that have been canceled, postponed or rescheduled.

For approved refunds, a credit will be issued via wire transfer or PayPal. 

Refund requests are administered by Approval of and/or determination of eligibility for any refund based on the information provided by a purchaser is at the sole discretion of All decisions are final.


This Ticket Protection Program may change without notice.


If you have any questions about this Ticket Protection Program, please visit

This program and information contained throughout this web page is not an insurance policy or a contract of insurance.